Refund Policy – nyayakosh.com

1. Page-Based Services

Our platform operates on a page-based system:

• Pages are purchased in advance
• Pages are consumed when you process documents (OCR, bookmarking)
• Pages are non-transferable between accounts

2. Refund Eligibility

You may be eligible for a refund if:

• Technical failure prevented document processing and pages were deducted
• Duplicate charge occurred due to payment system error
• Service unavailability for extended periods prevented use of purchased pages
• Request is made within 7 days of purchase

3. Non-Refundable Situations

Refunds are not available for:

• Pages already used for successful document processing
• Change of mind after purchase
• Dissatisfaction with OCR accuracy (OCR quality depends on document quality)
• Account suspension due to Terms violation
• Requests made after 7 days of purchase

4. How to Request a Refund

To request a refund:

1. Email us at support@nyayakosh.com
2. Include your registered email address
3. Provide transaction/payment reference
4. Describe the reason for your refund request

We will review and respond within 5-7 business days.

5. Refund Processing

If approved:

• Refunds are processed to the original payment method
• Processing may take 5-10 business days depending on your bank
• You will receive email confirmation once processed

6. Partial Refunds

In some cases, we may offer:

• Partial refund for unused pages
• Page restoration instead of monetary refund
• Extended validity of existing pages

7. Subscription Cancellation

If we introduce subscription plans in the future:

• You may cancel anytime from account settings
• Access continues until the end of the billing period
• No refunds for partial billing periods

8. Chargebacks

If you initiate a chargeback through your bank without contacting us first:

• Your account may be suspended
• We reserve the right to dispute the chargeback
• Please contact us first to resolve any issues

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

For refund requests or questions:

Email: support@nyayakosh.com

Response time: Within 5-7 business days.